Job Description
Join our award-winning team at Grand Bay Hotel & Resort in the heart of Tampa! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury waterfront setting. Apply now and become part of Tampa's premier hospitality destination!
Responsibilities
- Provide exceptional guest service through personalized interactions and prompt problem resolution
- Manage check-in/check-out processes efficiently using hotel management systems
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations accurately
- Collaborate with F&B department for seamless guest experiences
- Maintain cleanliness and organization of front desk and lobby areas
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, etc.)
- Basic math and cash handling skills
- Valid Florida driver's license (if driving required)
- Ability to lift up to 25 pounds occasionally
- High school diploma or equivalent required