Job Description
Join our dynamic team at Grand Hotels Group in Washington, Ohio! We're seeking a dedicated Hotel Front Desk Agent to deliver exceptional guest experiences with the flexibility of weekly pay and rotating shift schedules. Enjoy a modern work environment with competitive benefits and career growth opportunities in the heart of hospitality.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed records of guest preferences and special requests
- Ensure compliance with safety and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience
- Strong communication and conflict resolution skills
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for cash handling
- Must pass background check and drug screening