Job Description
Join the heart of New Orleans hospitality at the prestigious Grand Orleans Hotel! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in our historic French Quarter location. As the first point of contact, you'll embody the city's legendary charm while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of America's most vibrant tourism destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping, valet, and dining teams for seamless service delivery
- Provide local recommendations for attractions, dining, and transportation
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of New Orleans tourism landscape preferred
- Flexibility to work evenings, weekends, and holidays
- Valid Louisiana hospitality permit or ability to obtain