Job Description
Join our award-winning team at Grand Hotel & Resort in vibrant Kansas City! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment. Immediate openings available across departments – apply today and start your rewarding journey in luxury hospitality!
Responsibilities
- Deliver outstanding customer service to all guests with personalized attention
- Manage check-in/check-out procedures efficiently using hotel systems
- Respond promptly to guest inquiries and resolve issues with professionalism
- Maintain pristine cleanliness standards in guest rooms and common areas
- Collaborate with cross-functional teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Adhere strictly to safety protocols and company policies
Qualifications
- Minimum 1 year of hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and point-of-system proficiency
- Valid food handler certification (if assigned F&B role)
- Physical ability to stand for extended periods and lift up to 30 lbs
- Positive attitude and commitment to teamwork excellence