Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're urgently hiring passionate hotel professionals to deliver exceptional guest experiences in a dynamic downtown setting. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive benefits and growth opportunities. Apply today to become part of Washington DC's premier hospitality destination!
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage room inventory and coordinate housekeeping operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain cleanliness and safety standards across public areas and facilities
- Collaborate with cross-department teams for seamless event support
- Process reservations and manage booking systems accurately
- Assist in training new staff members on hotel protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of reservation systems (e.g., Opera, Fidelio)
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods
- High school diploma or equivalent required
- Food handling certification (if applicable to role)