Job Description
Welcome to Horizon Grand Hotel, where luxury meets hospitality. We are currently seeking dedicated and professional individuals to join our team in Long Beach, California. We pride ourselves on exceptional guest service and offer a competitive compensation package, including weekly pay.
As a member of our staff, you will play a crucial role in ensuring our guests have an unforgettable experience. Whether you are interacting with guests at the front desk or maintaining the pristine condition of our facilities, your contribution matters. We value hard work, integrity, and a positive attitude.
Why Join Us?
- Weekly Pay: Get paid every week with no waiting.
- Growth Opportunities: Clear pathways for advancement within the hospitality industry.
- Discounts: Enjoy hotel discounts for you and your family.
- Supportive Team: Work in a friendly and collaborative environment.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and answer inquiries regarding hotel services, local attractions, and dining options.
- Operations Support: Perform general cleaning duties, maintain lobby cleanliness, restock amenities, and ensure public areas are presentable.
- Communication: Relay important messages to guests and staff members promptly and accurately.
- Problem Solving: Address guest complaints or issues with patience and professionalism, escalating to management when necessary.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless hotel operations.
- Sales & Upselling: Promote hotel amenities, dining options, and special packages to maximize revenue.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in the hospitality or customer service industry is preferred but not mandatory; on-the-job training provided.
- Skills: Excellent verbal communication skills and a friendly, approachable demeanor.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for long periods, lift up to 20 lbs, and move around the property efficiently.
- Professionalism: Strong work ethic, punctuality, and a positive attitude.