Job Description
Join our award-winning team at the Tucson Grand Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This role offers flexible shift work including evenings, weekends, and holidays, perfect for those seeking work-life balance. You'll be the first point of contact for our international clientele, embodying our commitment to luxury hospitality while handling check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive training, and a supportive team environment in one of Tucson's premier destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS software
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash handling, and reconcile daily transactions
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through consistent service delivery
- Maintain accurate records and documentation
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent
- Valid Arizona driver's license preferred