Job Description
Join our award-winning team at the Sunrise Hotel & Resort as a Front Desk Agent in vibrant El Paso! We're seeking a customer-focused professional to manage our high-energy front operations during rotating shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and want to make memorable first impressions for our diverse international guests.
Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding hospitality brand. Our modern facility features state-of-the-art amenities and a supportive team culture that values recognition and work-life balance.
Responsibilities
- Check-in/check-out procedures with accuracy and efficiency
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute emergency response protocols during shift rotations
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience
- Proficiency with Opera/PMS systems
- Flexible availability for rotating shifts (days, evenings, weekends)
- Bilingual English/Spanish proficiency required
- Strong problem-solving and conflict resolution skills
- Texas Food Handler certification preferred