Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel Kansas City! We're seeking enthusiastic Weekend Shift Associates to deliver exceptional guest experiences during peak weekend operations. Perfect for career starters or those seeking flexible weekend schedules, this role requires no prior hotel experience – we provide comprehensive training to set you up for success. Enjoy competitive pay, free parking, and an opportunity to grow within our award-winning property.
Responsibilities
- Provide exceptional guest service at check-in, check-out, and during guest inquiries
- Manage room assignments and ensure accurate billing information
- Operate hotel management systems for reservations and payments
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and professionally
Qualifications
- No prior hotel experience required – training provided
- Strong communication and interpersonal skills
- Ability to work weekends (Fri-Sun) and flexible hours
- Basic computer literacy and comfort with reservation systems
- Attention to detail and problem-solving abilities
- Positive attitude and customer-focused mindset
- Ability to stand/walk for extended periods
- Must be authorized to work in the United States