Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation! We're seeking passionate individuals to fill critical weekend shift positions in our vibrant San Jose location. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while working in a dynamic environment. Our team-centric culture values exceptional service and celebrates diversity – apply today to start your hospitality journey!
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage check-in/check-out processes efficiently using hotel management systems
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Collaborate with cross-departmental teams to ensure seamless operations
- Maintain cleanliness and safety standards in public areas and guest rooms
- Process payments and manage financial transactions accurately
- Participate in weekend staff meetings and training sessions
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Ability to work flexible weekend shifts (Fri-Sun) including evenings
- Strong communication and interpersonal skills
- Basic proficiency in hotel management software (e.g., Opera, Marriott Bonvoy)
- Valid California Food Handler's Card (for F&B roles)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Positive attitude and commitment to teamwork