Job Description
Join our award-winning Grand Plaza Hotel team as a Weekend Shift Team Member! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during our busiest weekend operations. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Philadelphia. Perfect for students, parents, or anyone seeking weekend-only opportunities in the thriving hospitality industry.
Responsibilities
- Provide exceptional front desk service including check-in/check-out, reservations, and guest inquiries
- Manage weekend housekeeping coordination and room status updates
- Oversee weekend restaurant/bar operations and ensure service standards
- Handle guest complaints with professionalism and solution-oriented mindset
- Maintain security protocols and access control during weekend shifts
- Coordinate with maintenance team for urgent weekend facility issues
- Complete accurate shift reports and handover documentation
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Availability for all weekend shifts (Friday-Sunday)
- Strong customer service and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel management systems (PMS)
- Valid Pennsylvania food handler/serving certification
- Physical ability to stand for extended periods
- Flexibility to cover additional weekend shifts as needed