Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Indianapolis. Enjoy weekly pay, competitive benefits, and career growth in a dynamic hospitality environment. Perfect for detail-oriented individuals passionate about creating memorable stays.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation inquiries and room assignments
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Execute upselling initiatives for room upgrades/dining
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including weekends/holidays
- High school diploma or equivalent required