Job Description
Join our award-winning downtown Baltimore hotel and deliver exceptional guest experiences during high-demand weekend shifts! We're seeking passionate hospitality professionals to elevate our weekend operations while enjoying competitive pay, flexible scheduling, and a vibrant team environment. Perfect for students, dual-job holders, and weekend warriors seeking meaningful work in Maryland's tourism hub.
Responsibilities
- Provide exceptional front desk services including check-in/out, guest inquiries, and reservation management
- Coordinate with housekeeping and maintenance teams for seamless room turnover
- Manage daily shift operations including staff assignments and inventory checks
- Handle guest concerns with professionalism and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Execute safety protocols and emergency procedures
- Collaborate with cross-functional teams to ensure operational excellence
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and customer service skills
- Ability to work flexible weekends (Friday-Sunday)
- Basic computer proficiency with reservation systems
- Valid Maryland driver's license (if valet parking required)
- Ability to stand/walk for extended periods
- Problem-solving mindset with attention to detail
- Team-oriented attitude with initiative