Job Description
Join our award-winning hospitality team as an Immediate Hire Front Desk Agent at the prestigious Grand Oaks Hotel in downtown Austin! We're seeking a charismatic professional to deliver exceptional guest experiences in one of America's most vibrant cities. This urgent opening offers competitive compensation, comprehensive benefits, and career growth opportunities within our luxury hotel chain.
What We Offer:
- Competitive hourly pay + performance bonuses
- Health insurance & retirement plan
- Free hotel stays nationwide
- Professional development programs
- Dynamic, team-oriented culture
Responsibilities
- Efficiently check-in/out guests with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Texas hospitality certification preferred
- Basic math and cash handling accuracy
- Fluency in English; Spanish proficiency a plus
- Professional appearance and positive attitude