Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Oakland Hotel! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. This immediate hire opportunity includes comprehensive training and a clear path for career advancement in hospitality.
As the first point of contact for our guests, you'll create memorable interactions while managing check-ins, check-outs, and inquiries. Our supportive environment ensures you'll develop valuable skills in customer service, communication, and problem-solving. Enjoy competitive pay, benefits, and a vibrant workplace culture.
Responsibilities
- Welcoming guests with warm, professional interactions
- Efficiently managing check-in/check-out procedures
- Handling guest inquiries and resolving concerns promptly
- Coordinating with housekeeping and maintenance teams
- Processing payments and maintaining accurate records
- Managing room reservations and availability
- Upholding brand standards and safety protocols
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Valid work authorization in the US