Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences at one of NYC's premier destinations. With immediate openings available, this is your chance to launch or advance your hospitality career in a vibrant, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and unparalleled opportunities for growth within our global hotel chain.
Why Work With Us?
- Industry-leading training programs
- Employee discounts worldwide
- Health & wellness benefits
- Career advancement pathways
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues promptly with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through consistent service delivery
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid NYC Hospitality Training Certificate
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive demeanor
- Basic knowledge of NYC attractions and transportation