Job Description
Join our award-winning team at Grand Hotel Louisville, where luxury meets Southern charm. We're seeking a dynamic Hospitality Manager to oversee daily operations and deliver exceptional guest experiences. This immediate hire position offers career growth in one of Kentucky's premier destinations. If you're passionate about hospitality excellence and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Lead and mentor front desk, housekeeping, and concierge teams to ensure seamless guest operations
- Optimize occupancy rates through strategic pricing and promotional campaigns
- Resolve guest inquiries and complaints with professionalism and efficiency
- Coordinate with vendors and suppliers to maintain service standards
- Train staff on hospitality protocols and emergency procedures
- Analyze performance metrics to identify improvement opportunities
- Ensure compliance with health and safety regulations
Qualifications
- 3+ years of hotel management experience in luxury or boutique properties
- Proven track record in team leadership and staff development
- Strong knowledge of PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including nights, weekends, and holidays
- Valid Kentucky hospitality certification or willingness to obtain
- Proficiency in revenue management strategies