Job Description
Are you a hospitality professional seeking immediate employment in the heart of Philadelphia? The Grand Philadelphia Hotel is looking for a dynamic and guest-focused Front Desk Agent to join our team. We pride ourselves on delivering exceptional service and are currently hiring for various shift positions to meet our growing demand.
This is an immediate hire opportunity for candidates who are ready to start work immediately. We offer a competitive hourly wage, a comprehensive benefits package, and a chance to work in one of the most historic and vibrant cities in the United States. If you have a passion for hospitality and a flexible schedule, we want to hear from you.
Responsibilities
- Check guests in and out efficiently using our property management system while maintaining a friendly and welcoming demeanor.
- Handle guest inquiries, complaints, and special requests with professionalism and a problem-solving mindset.
- Manage the front desk operations during assigned shifts, including answering phones and managing correspondence.
- Ensure the lobby area is clean, organized, and presentable at all times.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival.
- Process payments and prepare accurate daily reports at the end of shifts.
Qualifications
- Previous experience in hotel front desk operations is preferred, but we are willing to train the right candidate for immediate hire.
- Excellent verbal communication skills and a professional, outgoing personality.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and a willingness to learn new software systems.
- Ability to stand for extended periods and lift moderate amounts of luggage or supplies.
- A valid driver’s license is a plus.