Job Description
Join our award-winning hotel team in sunny Long Beach! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at our oceanfront property. This immediate hire opportunity offers competitive pay, flexible scheduling, and growth potential in the heart of Southern California's hospitality scene.
As the first point of contact, you'll embody our commitment to luxury service while handling check-ins, managing reservations, and resolving guest inquiries with professionalism. Enjoy complimentary employee benefits including discounted hotel stays and meal plans.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation modifications and special requests via phone/email
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints with empathy and proactive solutions
- Utilize hotel management software (Opera) for daily tasks
- Train on safety protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and basic MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for shuttle duties)
- Basic knowledge of Long Beach attractions and services
- High school diploma or equivalent
- Positive attitude and problem-solving mindset