Job Description
Join our dynamic team at Grand Hospitality Group, where we're seeking passionate individuals for immediate hotel shift positions in Orlando, FL. As a key part of our 24/7 operations, you'll deliver exceptional guest experiences in a fast-paced environment. We offer competitive pay, flexible scheduling, and opportunities for growth within our renowned hospitality brand.
Responsibilities
- Provide exceptional guest service during assigned shifts (day, evening, or overnight)
- Manage check-in/check-out processes efficiently and accurately
- Handle guest inquiries, complaints, and special requests with professionalism
- Perform daily room inspections and maintain high cleanliness standards
- Collaborate with housekeeping, maintenance, and security teams
- Operate hotel management systems (PMS) and POS terminals
- Uphold safety protocols and emergency procedures
Qualifications
- Previous hotel or hospitality experience preferred but not required
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and customer service skills
- Basic computer literacy and comfort with technology
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Valid Florida driver's license (if driving company vehicles)
- Must pass background check and drug screening
- High school diploma or equivalent