Job Description
Join our award-winning team in Columbus, Ohio! Grand Hospitality Group is seeking passionate hospitality professionals for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in our luxury downtown hotel. We're committed to creating exceptional guest experiences through teamwork and excellence.
Responsibilities
- Deliver exceptional guest service with a warm and professional demeanor
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries and resolve issues promptly
- Maintain cleanliness and organization of public areas
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Adhere to all safety and sanitation protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- High school diploma or equivalent
- Valid driver's license (if required for position)