Job Description
Join Our Award-Winning Team
We are seeking enthusiastic and dedicated individuals to join the Oakland Grand Hotel family. If you are looking for immediate hire opportunities with a reputable company, this is the place for you. We offer a supportive work environment, competitive pay, and opportunities for career growth.
Our team is the heart of our operation, and we are looking for passionate individuals who excel in hospitality and customer service.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring accuracy and a warm welcome.
- Manage phone inquiries, respond to emails, and handle front desk operations smoothly.
- Maintain the cleanliness and organization of the lobby, reception area, and public spaces.
- Assist guests with luggage, directions, and local recommendations.
- Process payments and handle cash and credit transactions with strict adherence to security policies.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Resolve guest complaints or issues promptly and professionally to ensure satisfaction.
Qualifications
- High school diploma or GED is preferred.
- Previous experience in the hospitality or customer service industry is a plus but not required for enthusiastic candidates.
- Strong verbal communication skills and a professional telephone manner.
- Ability to stand, walk, and lift moderate weights for extended periods.
- Proficiency in basic computer skills and reservation systems is advantageous.
- Friendly, approachable personality with a focus on guest satisfaction.
- Flexibility to work various shifts, including weekends, nights, and holidays.