Job Description
Join the Premier Team in Tucson, NC
Grand Horizon Hotels & Resorts is currently seeking dedicated and enthusiastic individuals to join our expanding team. We are looking for passionate professionals to fill multiple immediate hire positions across our properties in Tucson, NC. Whether you are an experienced hotelier or looking to start a rewarding career in hospitality, we offer competitive pay, comprehensive benefits, and a dynamic work environment.
As a key member of our staff, you will play a vital role in ensuring our guests receive world-class service during their stay. We pride ourselves on our commitment to excellence, community, and employee growth.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and ensure a seamless experience throughout their stay.
- Front Desk Operations: Manage reservations, answer incoming calls, and respond to guest inquiries regarding amenities, local attractions, and hotel services.
- Housekeeping & Maintenance Support: Assist in maintaining the highest standards of cleanliness and safety across the property, reporting any maintenance issues promptly.
- Event Coordination: Support banquet and event staff during large functions, ensuring catering services and event logistics run smoothly.
- Problem Resolution: Address guest complaints or concerns immediately and professionally, escalating complex issues to management when necessary.
- Team Collaboration: Work closely with kitchen, housekeeping, and maintenance teams to ensure operational efficiency and guest satisfaction.
Qualifications
- Experience: Previous experience in the hospitality industry is preferred but not required; strong candidates with a customer service background are encouraged to apply.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse guests and colleagues.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Technical Proficiency: Basic computer skills and familiarity with property management systems (PMS) are a plus.
- Professionalism: A polished, professional appearance and a positive attitude are essential.
- Physical Requirements: Ability to stand for extended periods, lift moderate weights, and perform physical tasks related to hotel operations.