Job Description
Are you a hospitality professional with a passion for creating memorable guest experiences? The Grand Plaza Hotel San Jose is seeking a dynamic Local Front Desk Agent to be the welcoming face of our luxury property. Located in the heart of Silicon Valley's vibrant downtown, our boutique hotel offers an unparalleled work environment where your exceptional service skills will shine. As a key member of our guest services team, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive benefits, career advancement opportunities, and the chance to work in one of California's most exciting cities. Apply today to elevate your hospitality career!
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel property management systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Respond promptly to guest inquiries and resolve service issues with exceptional care
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Upsell hotel amenities, packages, and local attractions to enhance guest experiences
- Maintain detailed knowledge of hotel services, local attractions, and transportation options
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license with clean driving record (for vaifing)
- Professional appearance and outstanding guest service attitude
- High school diploma or equivalent; hospitality certification preferred