Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career in vibrant San Antonio! We're seeking enthusiastic individuals with no prior experience who thrive in customer-facing roles. Enjoy comprehensive paid training, career advancement opportunities, and the chance to showcase San Antonio's charm to guests from around the world. Our supportive environment welcomes newcomers and provides clear pathways to grow into supervisory or management roles.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records using hotel management software
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Execute checklists for daily opening/closing procedures
- Act as a local ambassador recommending attractions and dining options
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn software quickly
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift 25 lbs
- Valid Texas driver's license (if required for property errands)