Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in Los Angeles! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in one of LA's most vibrant neighborhoods.
As the first point of contact for our international guests, you'll embody our commitment to exceptional service while handling check-ins, managing reservations, and resolving inquiries with professionalism. This role offers a dynamic work environment where every shift brings new challenges and rewards.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and security teams
- Provide local recommendations and assistance to enhance guest experiences
- Perform nightly audits and generate daily operational reports
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn proprietary systems
- Strong problem-solving abilities under pressure
- Professional appearance and customer service mindset
- Valid work authorization in the United States
- No experience required – training provided