Job Description
Join our award-winning team at the Grand Plaza Hotel in vibrant downtown San Jose! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the face of our luxury property, you'll handle check-ins, manage reservations, and resolve inquiries with exceptional service. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently process guest check-ins/check-outs using hotel management systems
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and concierge services
- Maintain accurate records and financial transactions
- Uphold brand standards through exceptional customer service
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years in customer service or hotel front desk role
- Proficiency with hotel software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights/weekends