Job Description
Join our award-winning team at Grand Hospitality Group as a Local Front Desk Agent in vibrant Jacksonville, FL! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our downtown riverfront hotel. This is your opportunity to launch or advance your career in the heart of Florida's tourism hub, with competitive benefits and growth opportunities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries efficiently
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera/PMS) for accurate record-keeping
- Process payments and manage cash drawer with precision
- Act as local tourism ambassador with area knowledge
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Basic computer literacy and multitasking ability
- Positive attitude and problem-solving mindset