Job Description
Join our award-winning team at Grand Bay Hospitality in the heart of San Francisco! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury boutique hotel. This full-time, shift-based role offers competitive compensation, growth opportunities, and the chance to work in one of the world's most vibrant cities. Perfect for hospitality professionals who thrive in fast-paced environments and value work-life balance with flexible scheduling.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Handle guest concerns and complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Execute shift handovers and maintain detailed logs of guest interactions
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year front desk or hospitality experience in high-volume settings
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability for day/evening/weekend shifts
- Valid California driver's license (if required for valet coordination)
- Ability to multitask effectively during peak check-in periods
- Basic knowledge of San Francisco attractions and transportation
- Positive attitude with a service-first mindset