Job Description
Join our dynamic team as a Weekend Front Desk Agent at Grand Hospitality Group! We're seeking a customer-focused professional to create exceptional guest experiences during high-demand weekend periods. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning hotel chain. If you're passionate about service excellence and seeking a rewarding part-time position in Oklahoma City's vibrant hospitality scene, apply today!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Handle reservation inquiries and optimize room assignments
- Resolve guest concerns with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with hotel property management systems
- Availability to work weekends and holidays
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Oklahoma driver's license preferred