Job Description
Join our award-winning luxury hotel in the heart of Richmond's historic district! Grand Harbor Hotels is seeking passionate hospitality professionals to elevate our guest experience. As a Front Desk Agent, you'll be the first point of contact for discerning travelers, embodying our commitment to excellence. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in Virginia's capital city.
Why Join Us?
- Comprehensive health benefits package
- Employee discounts on hotel stays and dining
- Professional development programs
- Recognition for exceptional service
Responsibilities
- Check in/out guests with efficiency and personalized service
- Manage reservations and room assignmentsHandle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year hospitality/customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera/Micros)
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Flexible availability including weekends/holidays
- High school diploma or equivalent
- Basic knowledge of Richmond area attractions