Job Description
Join our award-winning 5-star hotel in the heart of downtown Portland! We're seeking a dynamic Hotel Operations Manager to lead our exceptional team and deliver unforgettable guest experiences. This senior leadership role offers competitive compensation, comprehensive benefits, and growth opportunities within one of America's most vibrant hospitality markets. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and concierge services
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty
- Manage staff scheduling, training, and performance evaluations
- Monitor budget adherence and optimize operational efficiency
- Coordinate with vendors and departments for seamless service delivery
- Handle guest complaints with professionalism and discretion
- Ensure compliance with health, safety, and accessibility standards
Qualifications
- 5+ years in hotel management with luxury/hotel experience
- Proven leadership and team development skills
- Strong financial acumen with budget management experience
- Exceptional communication and problem-solving abilities
- Knowledge of hotel management systems (Opera, PMS)
- Valid Oregon hospitality certification preferred
- Flexibility to work evenings, weekends, and holidays