Job Description
Join our award-winning hospitality team at Grand Horizon Hotel in vibrant downtown Denver! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in this immediate hire opportunity. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in Denver's thriving tourism industry.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and concerns proactively with exceptional problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills with a guest-centric approach
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required