Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic, customer-focused individuals with no prior experience – we provide comprehensive training. Located in the heart of San Jose's tech hub, our hotel offers a dynamic environment where you'll be the first point of contact for our global guests. Enjoy competitive pay, growth opportunities, and a supportive team culture. If you're passionate about hospitality and ready to start your career, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments
- Answer multi-line phone calls with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries promptly and effectively
- Upsell hotel amenities and services
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Excellent communication skills
- Strong attention to detail
- Ability to multitask in fast-paced environments
- Basic computer literacy
- Positive attitude and team player mentality