Job Description
Join our award-winning downtown Denver hotel as a Night Auditor and become the guardian of our guests' overnight experience. This pivotal role combines front desk operations with financial reconciliation in a vibrant 24/7 environment. Work independently while ensuring seamless guest services during our busiest nocturnal hours. Enjoy competitive pay, complimentary parking, and an opportunity to grow within our luxury hospitality brand. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Manage guest check-ins/check-outs during overnight hours (11 PM - 7 AM)
- Process payments and reconcile daily financial transactions
- Address guest inquiries and resolve issues promptly
- Maintain security protocols and monitor surveillance systems
- Generate daily reports for management review
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations calmly and professionally
- Update guest records and reservation systems
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with hotel management systems (Opera preferred)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Strong attention to detail in financial transactions
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality degree preferred
- Valid Colorado driver's license (for errands if needed)