Job Description
Join our award-winning Grand Plaza Hotel as a Night Auditor and become the guardian of our guests' experiences during the magical hours of 11 PM to 7 AM. This pivotal role combines meticulous financial operations with exceptional guest service in a vibrant downtown San Antonio setting. You'll manage end-of-day reconciliation, oversee front desk operations, and ensure our guests receive seamless 24/7 service. Our team thrives on professionalism and hospitality excellence, offering competitive compensation, comprehensive benefits, and career advancement opportunities.
Responsibilities
- Perform daily reconciliation of guest accounts, cash handling, and credit card transactions
- Manage check-ins/check-outs during overnight hours with exceptional customer service
- Monitor security systems and respond to guest requests with prompt professionalism
- Prepare accurate daily reports for management review
- Coordinate with housekeeping and maintenance teams for operational needs
- Handle emergency situations following established protocols
- Maintain accurate records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or night audit experience
- Proficiency in Opera or similar property management systems
- Strong mathematical aptitude and attention to detail
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays