Job Description
Join our award-winning luxury hotel's overnight team as a Night Auditor, where you'll be the heartbeat of our operations during twilight hours. This pivotal role combines front desk excellence with financial reconciliation, ensuring seamless guest experiences while maintaining impeccable financial records. Enjoy a competitive compensation package, comprehensive benefits, and a supportive team environment in Milwaukee's vibrant downtown district.
Responsibilities
- Manage front desk operations, check-ins/check-outs, and guest inquiries during overnight hours
- Perform daily reconciliation of guest accounts and credit card transactions
- Handle emergency procedures and security protocols for hotel premises
- Generate daily reports for management and accounting teams
- Coordinate with housekeeping and maintenance departments for overnight requests
- Process reservations and manage room status updates in PMS system
Qualifications
- Previous hotel front desk or night audit experience required
- Proficiency with Opera or similar property management systems
- Strong mathematical aptitude and attention to financial detail
- Exceptional problem-solving skills during high-pressure scenarios
- Valid Wisconsin hospitality license or ability to obtain immediately
- Ability to work independently with minimal supervision
- Flexible schedule including weekends and holidays