Job Description
Join our dynamic hospitality team as a Night Auditor at Grand Hotels Group! We're seeking dedicated professionals to ensure seamless overnight operations at our downtown Chicago property. This critical role combines financial precision with exceptional guest service in a vibrant 24/7 environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our award-winning hotel chain. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs
- Process daily financial transactions and reconcile accounts
- Respond to guest inquiries and resolve service issues promptly
- Monitor security systems and property safety protocols
- Prepare end-of-day reports and manage key distribution
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations following established procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Strong mathematical aptitude and attention to detail
- Proficient in hotel management software (Opera/Micros)
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible schedule availability including weekends/holidays
- Basic knowledge of hotel security procedures