Job Description
Join our award-winning team at Grand Bay Hotel, where we redefine hospitality excellence. We're seeking a dedicated Night Auditor to ensure seamless overnight operations while delivering exceptional guest experiences. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of San Francisco's most iconic locations.
Why You'll Love Working Here:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays worldwide
- Employee discounts at our luxury resorts
- Professional development programs
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs efficiently using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Balance daily financial transactions and prepare reports
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance departments
- Perform end-of-day reconciliation tasks
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera PMS or similar property management systems
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Excellent communication and customer service abilities
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays