Job Description
Join our award-winning team at Grand Hotel Jacksonville, where exceptional service meets vibrant Southern hospitality! We're seeking a dedicated Night Auditor to manage overnight operations and ensure seamless guest experiences during evening hours. This role is perfect for night owls who thrive in dynamic environments and value precision. Enjoy competitive pay, comprehensive benefits, and a supportive work culture in the heart of downtown Jacksonville.
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Balance daily accounts and prepare financial reports
- Respond to guest inquiries and resolve service issues
- Monitor security systems and conduct property inspections
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations calmly and professionally
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or audit experience
- Strong numerical accuracy and attention to detail
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficiency in property management systems (e.g., Opera)
- Valid Florida driver's license and reliable transportation
- Flexible availability including weekends and holidays