Job Description
Join our dynamic team at Grand Horizon Hotels as a Night Auditor in Raleigh! We're seeking enthusiastic individuals to ensure our guests have exceptional overnight experiences. No prior hotel experience is required—we provide comprehensive training and support. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of North Carolina's capital city.
Responsibilities
- Manage guest check-ins/checkouts and reservations using hotel management systems
- Handle billing inquiries and process payments accurately
- Conduct nightly audits to reconcile accounts and reports
- Monitor property security and respond to guest emergencies
- Assist with housekeeping coordination and maintenance requests
- Resolve guest concerns promptly and professionally
- Prepare daily reports for management review
Qualifications
- No experience required—entry-level candidates welcome
- High school diploma or equivalent required
- Basic computer proficiency and comfort with technology
- Strong communication and customer service skills
- Ability to work independently during overnight hours
- Flexible availability including weekends and holidays
- Attention to detail and problem-solving abilities