Job Description
We are seeking a dedicated and detail-oriented Night Auditor to join our elite hospitality team at The Grand Houston Hotel. As the primary point of contact during the evening hours, you will ensure our guests enjoy a seamless, five-star experience around the clock. This role perfectly balances front desk operations with financial reconciliation, offering a unique opportunity to work in a premium environment.
In this pivotal position, you will oversee the hotel’s security and financial integrity while maintaining exceptional service standards. If you are a self-motivated professional looking for a stable, well-paid night shift role with growth potential, we invite you to apply.
Responsibilities
- Perform comprehensive night audit duties, including balancing daily financial reports, reconciling room revenue, and ensuring accurate accounting.
- Manage front desk operations, including check-ins, check-outs, and registration of guests with efficiency and warmth.
- Handle all guest inquiries, complaints, and special requests promptly to ensure total guest satisfaction.
- Maintain high security standards and monitor hotel premises throughout the night shift.
- Utilize Property Management Systems (PMS) to update guest profiles, manage reservations, and track room status.
- Provide concierge services and local recommendations to enhance the guest stay experience.
Qualifications
- High school diploma or GED equivalent is required; post-secondary education in hospitality is a plus.
- Previous experience in hotel front desk operations, night auditing, or a related hospitality role is preferred.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, Micros) is essential.
- Strong attention to detail and accuracy in financial reporting and data entry.
- Excellent communication skills and a professional, polished demeanor.
- Ability to work independently and manage time effectively during night shifts.