Job Description
Join our award-winning luxury hotel in the heart of downtown Phoenix! We're seeking a meticulous Night Auditor to manage overnight operations while delivering exceptional guest experiences. This critical role combines financial reconciliation with personalized service in a fast-paced environment. Enjoy competitive pay, complimentary meals, and exclusive employee benefits while working during Phoenix's most vibrant hours.
Responsibilities
- Perform end-of-day reconciliation of guest accounts and daily financial transactions
- Manage check-ins/check-outs for late arrivals/early departures with precision
- Respond to guest inquiries and resolve issues with 24/7 professionalism
- Oversee security protocols and building access during overnight hours
- Prepare detailed reports for management and next-day operations team
- Maintain accurate records in hotel management systems (Opera/Micros)
- Coordinate with housekeeping and security teams for seamless operations
Qualifications
- Minimum 1 year hotel front desk or night audit experience
- Proficiency in hotel management systems (Opera, Micros, or similar)
- Exceptional attention to detail for financial reconciliation
- Strong problem-solving skills in high-pressure scenarios
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Basic knowledge of Phoenix tourism attractions and transportation