Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in Columbus, Ohio! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in our vibrant downtown location.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our PMS system
- Resolve guest inquiries and concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently and multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- High school diploma or equivalent required