Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at the Grand Plaza Hotel in downtown Albuquerque. We're seeking a dedicated professional to provide exceptional guest service during overnight hours while maintaining a secure and welcoming environment. This role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor security systems and respond to emergency situations per protocol
- Process payments, manage cash registers, and balance nightly reports
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and reservation systems
- Perform nightly audits and prepare shift summary reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Ability to work independently and make sound decisions overnight
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution skills
- Valid New Mexico driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends and holidays