Job Description
Join our award-winning downtown Milwaukee hotel as a Night Front Desk Agent and become the heart of our 24/7 guest experience! This premium role offers competitive compensation, career advancement opportunities, and the chance to work in one of Wisconsin's most vibrant hospitality destinations. As a key ambassador during our busiest overnight hours, you'll deliver exceptional service while enjoying a collaborative team environment and comprehensive benefits package.
Responsibilities
- Manage seamless check-in/check-out processes for overnight guests
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns with empathy and efficiency
- Monitor security protocols and access control systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute emergency procedures with calm professionalism
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Wisconsin driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Milwaukee attractions and services
- First Aid/CPR certification (or willingness to obtain)