Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! We're seeking enthusiastic entry-level Front Desk Agents to deliver exceptional guest experiences at our downtown boutique hotel. This is your gateway to a rewarding career in hospitality with competitive pay, comprehensive training, and growth opportunities. If you're passionate about creating memorable moments and thrive in dynamic environments, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, requests, and complaints with professionalism
- Manage reservations, room assignments, and billing processes
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain financial records
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- 0-2 years customer service or front desk experience
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset