Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at the Grand Plaza Hotel in downtown Dallas. We're seeking a dynamic professional to deliver exceptional guest experiences during our overnight operations. This pivotal role combines exceptional customer service with operational excellence in a luxury environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our growing hotel chain.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and modify bookings as needed
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security departments
- Monitor security systems and respond to emergencies
- Prepare end-of-night reports and audit documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Dallas area attractions and transportation
- Ability to work independently during overnight shifts
- Valid Texas driver's license (if required for airport runs)