Job Description
Join our dynamic hospitality team at the Grand Bay Hotel Oakland as a Night Front Desk Agent! This pivotal role ensures exceptional guest experiences during overnight hours while maintaining hotel security and operational excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment. Perfect for night owls who thrive in fast-paced settings and value creating memorable guest interactions.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with empathy and professionalism
- Monitor hotel security systems and respond to emergency protocols
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams for room readiness
- Update guest profiles and preferences in property management systems
- Complete nightly audits and operational reports
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Strong conflict resolution and multitasking abilities
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Basic first aid/CPR certification preferred
- Valid California driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs