Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Hotel Wichita. This pivotal overnight role ensures seamless guest experiences during our quietest hours while maintaining operational excellence. You'll be the first point of contact for late arrivals, manage check-in/check-out procedures, and safeguard hotel security protocols. We offer competitive compensation, comprehensive benefits, and growth opportunities in a vibrant downtown location. Perfect for detail-oriented professionals who thrive in dynamic environments!
Responsibilities
- Manage all guest check-in/check-out procedures during overnight hours (11 PM - 7 AM)
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/security teams
- Monitor surveillance systems and enforce access control policies
- Process payments, manage cash floats, and balance nightly reports
- Execute emergency response protocols for medical/security incidents
- Maintain accurate reservation logs and update property management systems
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with Opera/PMS systems and Microsoft Office
- Strong conflict resolution and multitasking abilities
- Valid Kansas driver's license (for potential errands)
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish language skills a plus